RSAN Consulting Services

Implementation
Roam Secure’s Homeland Security Services (HSS) and Bio-Security Teams assist in the configuration and implementation of your system to integrate it into your existing IT and operational infrastructure. Deploying a comprehensive emergency notification system across multiple agencies, geographies and business campuses requires expertise, and a hands on approach to implementation. Our HSS, Bio-Security and Technical Teams work to configure your system servers, upload necessary data and optimize data connections to ensure that your Roam Secure solution runs efficiently, securely and reliably.

Enhanced Maintenance and Support
Roam Secure’s Enhanced Maintenance and Support (“RSEMS”) services provide your network engineers and public safety leaders a worry-free solution. Our capabilities include:

• Hosting servers on-site at the customer or remotely in redundant, secure, geographically dispersed data centers
• Monitoring servers around the clock
• On-site assistance
• Secure off-site backup and restoration services

Procedures and Protocols
Implementing new tools in a large organization, or across a region, requires workable policies and best practices that guide users through routine and emergency usage. Roam Secure’s experience includes working closely with our clients to understand the needs of all of the sectors that we serve and the organizational challenges that our clients face, as well as establishing usage models. Usage models enable customers to solve their communication needs using the RSAN and RSIX platform across a broad range of departments, enterprises and regions. We also derived experience from serving on the Board of Directors of the Partnership for Public Warning and Policies Committee during the past few years. Roam Secure staff spends considerable time meeting with individuals in the industry, from Emergency Managers, to Police Communication experts, Public Health Officials to Corporate and Federal Communications experts. They also work closely with major ISPs, cellular and paging carriers, satellite radio and other information delivery providers to help solve communication issues that may impede delivery of time sensitive information from originator to the end user. We are uniquely qualified to provide valuable insight when implementing a successful emergency notification program or daily operational use model.

Bounce Processor Testing and Automated Tools Management

Regular maintenance is always important to ensure database

accuracy and integrity. With hosted Roam Secure solutions, Roam Secure manages routine upgrades and data optimization at the direction of the client. With on-site solutions Roam Secure’s gives the client full control of their system maintenance. However, over time some systems may require a “tune up”. When needed, Roam Secure is able to tune-up your system to maximize efficiency and leave the system running smoothly. The Roam Secure tune-up includes:

• Database integrity check
• System performance testing
• Database scrub for invalid addresses
• Routine group and all-user testing and optimization

Homeland Security Services Team and Emergency Communication Consulting
As industry leaders in emergency communications, Roam Secure’s Homeland Security Services Team (HSST) provides a range of services spanning from design to implementation and ongoing support. The team’s unique experience in the industry enables us to analyze operational requirements while integrating state-of-the-art technologies to produce effective solutions reflecting our client’s needs. Now more than ever, organizations are not only interested, but are required to build, optimize expand and integrate their emergency communications. Our services include:

• Emergency communication technology and operations consulting
• Project management and deployment services
• Technology implementation and integration
• Manage training and move clients towards interoperability

Training
Once your system is up and running, Roam Secure professionals take the time to thoroughly train staff to use the system from basic message sending to administrative tasks associated with managing the system.